Quick answers to the questions we get asked most. Still stuck? Visit our Contact Us page.
Before You Order
Q: What does Elixir Jewelry sell?
A: A curated range of jewellery, updated regularly with new pieces.
Q: Will the item look exactly like the photos?
A: Pretty close we photograph everything true to colour, though your screen settings can shift things slightly.
Q: Do product pages include full details?
A: Yes, including material and sizing where relevant. If anything’s unclear, just ask us.
Q: Is your jewellery hypoallergenic or suitable for sensitive skin?
A: This varies by piece check the product description for material details, or Contact US before ordering if you’re unsure.
Orders & Shipping
Q: Where do you ship?
A: Australia only, for now we may expand in the future.
Q: What’s the shipping cost?
A: A flat $12.99 AUD on every order, no matter the size of your cart.
Q: How long does delivery take?
A: Usually 1–2 days to process, then 3–7 days in transit. Most orders land within 4–9 business days total.
Q: Is there an order cut-off time?
A: Yes orders placed before 3:00 PM AEST on a business day are processed that same day. After that, it rolls to the next business day.
Q: Can I track my order?
A: Yes, once it ships you can follow it on our Track Your Order page.
Q: Can I change or cancel my order?
A: If it hasn’t entered fulfillment yet, yes. Reach out as soon as you can.
Q: What if my order arrives damaged?
A: Let us know within 48 hours with your order number and a photo, and we’ll sort it out.
Returns & Refunds
Q: Can I return an item?
A: Yes, within 30 days of delivery, as long as it meets our Return Policy conditions.
Q: Are sale items returnable?
A: No sale items are final sale, unless something arrived damaged, defective, or incorrect.
Q: Who pays for return shipping?
A: We cover it if the issue is on our end. For change-of-mind returns, that cost is on you.
Q: How long do refunds take?
A: About 10 business days after we’ve received and inspected your return. Full timeline is in our Refund Policy.
Q: Do you offer exchanges?
A: Not directly return the item and place a new order for what you’d prefer instead.
Payments & Support
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and PayPal.
Q: Do I need an account to order?
A: Not at all guest checkout works just fine.
Q: Is checkout secure?
A: Yes, all payments go through trusted, secure processors see our Payment Policy for more.
Q: How do I contact you?
A: Email support@elixirjewelry.store or head to our Contact Us page we typically reply within 24–48 hours.
Contact Information
Business Name: Elixir Jewelry
Email: support@elixirjewelry.store
Phone: +61 422 987 659
Business Address: 18 David Low Way, Marcoola QLD 4564, Australia
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+10:00 (AEST)
Live Chat: Available 24/7