Contact Us
Thanks for stopping by Elixir Jewelry. Whether you’re still deciding on a piece, waiting on an order, or need help with something after your purchase, our support team is ready to assist. Reach out to us about anything orders, shipping, returns, payments, product details, your account, or just a general question.
Get in Touch
Business Name: Elixir Jewelry
Email: support@elixirjewelry
Phone: +61 422 987 659
Business Address: 18 David Low Way, Marcoola QLD 4564, Australia
Customer Support Hours
Our team is available during the following hours:
Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+10:00 (AEST)
Live Chat: Available 24/7
Response Time
We typically respond to all inquiries within 24 to 48 hours on business days. If your message comes in outside of business hours, over the weekend, or during a public holiday, we’ll get back to you as soon as possible on the next business day.
Before You Reach Out
If your question is related to an order you’ve already placed, having the following details ready will help us assist you faster:
- Your order number
- The email address used at checkout
- A short summary of your question or concern
Send Us a Message
You’re also welcome to use the contact form available on our website. Fill in the required fields with as much detail as you can, so our team has everything needed to help you right away.
What We Can Help With
Our support team is available for:
- Order status and shipping updates
- Return requests
- Payment and checkout questions
- Questions about a specific piece
- Account-related assistance
- General support and inquiries
You can also find quick answers through our FAQs, check an existing order on our Track Your Order page, or review our Shipping Policy and Return Policy.
Stay Connected
Follow Elixir Jewelry on our official social pages Facebook, Youtube, Twitter and Pinterest where we share store updates, new arrivals, and stay in touch with our community.
We’re glad you’re here, and we look forward to helping you however we can.