At Elixir Jewelry, we take your privacy seriously and want you to feel confident about how your personal information is handled when you visit or shop with us. This Privacy Policy explains what information we collect, why we collect it, how it’s used, who it may be shared with, how long we keep it, and the choices available to you regarding your own data.

This policy is designed to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). It applies to all visitors, customers, and users of our website, our online store, and any related services we offer (collectively, the “Services”).

By using our website or making a purchase, you agree to the collection and use of information as described in this policy. If you do not agree with the terms of this policy, please do not use our Services.

Information We Collect

When you browse our store, create an account, or place an order, we may collect the following types of information:

Contact details, such as your name, email address, phone number, and shipping or billing address
Account information, such as your username, password (stored in encrypted form), account preferences, and order history, if you choose to create an account with us
Order information, including the products you purchase, order value, quantities, product preferences, and payment method used
Payment details, processed securely through our third-party payment providers; we do not store your full card information on our own servers
Device and usage data, such as your IP address, browser type and version, operating system, referring website, pages visited, time spent on our site, and how you interact with our site
Location data, such as approximate geographic location inferred from your IP address, which helps us with shipping estimates and currency display
Communications, including messages you send us through email, live chat, our contact form, or social media channels
Marketing preferences, including whether you’ve opted in or out of promotional communications
Reviews and feedback, including any product reviews, testimonials, or survey responses you choose to submit

We collect this information directly from you when you interact with our Services, automatically through cookies and similar technologies as you browse our site, and occasionally from third parties such as payment processors or delivery partners who share information relevant to completing your order.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including payment, shipping, and delivery
Create and manage your account, if you choose to register one
Communicate with you about your order, including confirmations, shipping updates, delays, and support requests
Respond to your enquiries, feedback, and requests
Improve our website, product offerings, and overall shopping experience, including through analysis of browsing and purchase patterns
Personalise your shopping experience, such as recommending products based on past purchases or browsing behaviour
Detect and prevent fraud, unauthorized transactions, security incidents, or other unlawful activity
Send you promotional emails, newsletters, or updates, where you’ve opted in to receive them
Conduct market research and analytics to better understand our customers
Comply with legal obligations, resolve disputes, and enforce our store policies

We will only use your personal information for purposes that are compatible with the reasons we originally collected it, unless we are required or permitted by law to do otherwise, or unless we have obtained your consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to help our store function properly, remember your preferences, and understand how visitors use our site. This may include:

Essential cookies, which are necessary for core site functionality such as maintaining your shopping cart and enabling secure checkout
Analytics cookies, which help us see which pages are popular and how customers navigate through checkout
Preference cookies, which remember choices you’ve made, such as currency or language settings
Marketing cookies, which may be used to show you relevant advertising on other platforms, where applicable

You can adjust your browser settings to refuse cookies or alert you when cookies are being used; however, some parts of our site may not function properly if cookies are disabled. Where required by law, we will seek your consent before placing non-essential cookies on your device.

How Your Information Is Shared

We do not sell your personal information. That said, certain information may be shared in the following situations:

With our web hosting provider, since our store runs on WordPress and WooCommerce and relies on hosting infrastructure to process data on our behalf to help operate and improve our Services
With payment processors, such as PayPal or our card payment provider, to securely complete your transaction
With shipping carriers, such as Australia Post, StarTrack, Sendle, or CouriersPlease, to deliver your order
With service providers, who assist us with tasks like email delivery, customer support, marketing, or IT support, under confidentiality obligations
With professional advisors, such as our accountants, auditors, or legal counsel, where necessary for business operations
In the event of a business transfer, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction
When required by law, such as in response to a valid legal request, court order, or to protect our rights, property, or safety

We require any third party we share data with to handle it securely and only use it for the purposes we specify.

Overseas Disclosure

Some of our service providers, including hosting and payment processing partners, may be located outside Australia, including in countries such as the United States. Where this is the case, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles, including entering into appropriate contractual safeguards with those providers where possible.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining business and legal records, resolving disputes, meeting taxation and accounting obligations, and enforcing our agreements. As a general guide:

Order and transaction records are typically retained for at least seven years to meet Australian taxation requirements
Account information is retained for as long as your account remains active, plus a reasonable period afterward
Marketing preferences are retained until you opt out or request deletion

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information, including the ability to:

Request access to the personal information we hold about you
Request that we correct inaccurate, outdated, or incomplete information
Request that we delete your personal information, subject to certain legal exceptions
Request a copy of your information in a portable format, where applicable
Opt out of receiving marketing emails at any time by using the unsubscribe link included in those emails
Withdraw consent for certain uses of your information, where consent was the basis for collection
Lodge a complaint with us directly, or with the Office of the Australian Information Commissioner (OAIC), if you believe your data has been mishandled

To exercise any of these rights, please contact us using the details below, and we’ll do our best to assist you promptly, generally within a reasonable timeframe and in any event as required by applicable law. We may need to verify your identity before actioning certain requests.

Children’s Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from anyone under the age of 13. If we become aware that we’ve inadvertently collected information from a child under 13, we will take steps to delete it as quickly as possible. If you believe a child has provided us with personal information, please contact us so we can address the matter.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include secure checkout processes, restricted access to customer data on a need-to-know basis, and working with reputable third-party providers who maintain their own security standards.

That said, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with our obligations under Australian law.

Third-Party Links

Our website may contain links to third-party websites that we don’t own or control. This Privacy Policy applies only to information collected through our Services, and we’re not responsible for the privacy practices of any external site you may visit through a link on our store. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational or regulatory reasons. Any updates will be posted on this page along with a revised “Last Updated” date, and where required, we will notify you of material changes. Continuing to use our Services after changes are posted means you accept the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, we’re here to help.

Business Name: Elixir Jewelry
Email: support@elixirjewelry.store
Phone: +61 422 987 659
Business Address: 18 David Low Way, Marcoola QLD 4564, Australia
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+10:00 (AEST)
Live Chat: Available 24/7

You’re also welcome to reach out through our Contact Us page. For more on how we operate, you can review our Terms of Service, Shipping Policy, Return Policy, Refund Policy, and Payment Policy.

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